Client Perspectives
What Teams Say After Working with Us
Real accounts from engineering teams who used Substrate Co benchmarking services for hardware evaluation and procurement decisions across Malaysia.
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Client Feedback
Zakaria Hamzah
Infrastructure Lead, Kuala Lumpur
"We came in with two GPU options and no clear method. The benchmark setup session gave us a procedure we could actually defend in the procurement review. The method note format was something I had not seen from other consultants."
May 2025 · Workload Benchmark Setup
Lim Mei Xian
ML Engineer, Petaling Jaya
"The comparative study covered three configurations and the side-by-side format made the differences clear without Substrate Co telling us which to pick. We appreciated that — the decision still felt like ours. Delivery was on time and the data was clean."
April 2025 · Comparative Benchmark Study
Rajan Nair
CTO, Selangor
"We use the retainer and it has changed how we think about evaluation cycles. Having a current method library means we are not starting from scratch every time a new option appears. The review sessions are useful for exactly that — keeping the practice honest over time."
May 2025 · Benchmarking Advisory Retainer
Faridah Hashim
Research Engineer, Cyberjaya
"The caveats in the report were as useful as the results themselves. Understanding the conditions under which figures hold — and where they might not — is exactly what we needed to brief our leadership team."
March 2025 · Comparative Benchmark Study
Tan Chee Wai
Platform Architect, Kuala Lumpur
"I was sceptical about whether a third party could understand our workloads well enough to benchmark them fairly. The scoping call was thorough — they asked the right questions about batch sizes, model variants, and memory footprint. The results reflected our actual use."
April 2025 · Workload Benchmark Setup
Suriani Ahmad
Head of Engineering, Penang
"Pricing was clear from the start. The scope was agreed before any work began and there were no surprises at the end. For a relatively small team, that predictability matters as much as the quality of the output."
May 2025 · Benchmarking Advisory Retainer
Case Studies
Engagement Summaries
Case Study 01
Inference Hardware Selection for a Financial Data Platform
Challenge
The team was evaluating two on-premise accelerator options for a real-time inference pipeline. Both vendors had provided spec sheets, but the team had no method to verify figures against their specific model and data throughput requirements.
Approach
Substrate Co delivered a Comparative Benchmark Study. Phase 1 validated the benchmark plan against one configuration; Phase 2 ran full tests across both options and produced a side-by-side results report with method notes for each figure.
Outcome
The team found that one option showed higher throughput under their specific batch size, while the other offered lower latency at lower concurrency. The data-led framing supported a clearer internal decision without external pressure.
Delivered in 16 days · RM 1,510
Case Study 02
Establishing a Benchmarking Practice for a Regional Technology Group
Challenge
An organisation evaluating AI infrastructure quarterly had no consistent benchmark method. Previous evaluations used different procedures each time, making results incomparable across cycles.
Approach
The team enrolled in the three-month Advisory Retainer. Substrate Co built a baseline method library during the first month, then updated it during months two and three as the team's workloads evolved and a new hardware option entered scope.
Outcome
By the end of the engagement, the team had a documented method library covering three workload categories and four hardware configurations. Review notes from each session provided a written record of method decisions and their rationale.
Three-month engagement · RM 3,020
Case Study 03
First-Time Evaluation for an Early-Stage AI Team
Challenge
A small team planning their first significant hardware purchase had no prior benchmarking experience and was unsure how to structure an evaluation that would be credible internally.
Approach
A single Workload Benchmark Setup session covered workload definition, assumptions documentation, and a reporting outline the team could use independently. No hardware access was needed during the engagement.
Outcome
The team ran their own tests using the plan and produced a report that was accepted in their internal procurement review. The total engagement took one session and follow-up correspondence over five days.
One session · RM 620
Contact
Reach Us Directly
Phone
+60 3-2166 5392Address
Unit B-7-3, Megan Avenue II
12 Jalan Yap Kwan Seng
50450 Kuala Lumpur
Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM MYT
Credentials
Our Track Record
40+
Engagements completed
4.8
Average client rating
100%
Reports include method notes
3+
Years in operation
MSC Malaysia Registered
Registered technology services provider under the MSC framework.
ISO 27001 Aligned
Information security practices aligned with ISO 27001 principles.
PIKOM Member
Member of Malaysia's National ICT Association.
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